by Vadim Katsman | Apr 19, 2021
Outsourced Call Center Integration Issue Call centers typically employ systems to handle inbound call flow, but they lack integration with the specifics of the business processes. Solution We worked with a several of our clients’ customers on their critical...
by Vadim Katsman | Apr 19, 2021
UPS ConnectShip Integration with eCommerce Issue A significant portion of the revenue comes from consumer sales through major e-Commerce platforms such as Amazon and eBay. A high volume of manually processed orders lead to delays in customer communication and...
by Vadim Katsman | Apr 19, 2021
Development of Printing Platform Issue Printing companies typically prepare manual printing templates and process the required data on an individual basis for each customer. This process led to: High implementation costs; Long implementation cycle; Long cycle time in...
by Vadim Katsman | Apr 19, 2021
Customer Engagement Platform for Printing Industry Issue The printing industry is highly commoditized, with the key differentiators between declining and growing companies is ability to: Provide additional data related services and tools; Stay error free or be able to...
by Vadim Katsman | Apr 19, 2021
Online Ordering and Fulfillment for Distribution Issue In an online ordering environment, the typical issues are as follows: Real-time inventory status Shipping rules and cost calculation Accepting different payment methods Time to fulfill (order turnaround) Order...
