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Outsourced Call Center Integration

Outsourced Call Center Integration

Issue Call centers typically employ systems to handle inbound call flow, but they lack integration with the specifics of the business processes. Solution We worked with a several of our clients’ customers on their critical integration issues and developed systems for:...
UPS ConnectShip Integration with eCommerce

UPS ConnectShip Integration with eCommerce

Issue A significant portion of the revenue comes from consumer sales through major e-Commerce platforms such as Amazon and eBay.  A high volume of manually processed orders lead to delays in customer communication and processing of financial transactions. Solution We...
Development of Printing Platform

Development of Printing Platform

Issue Printing companies typically prepare manual printing templates and process the required data on an individual basis for each customer.  This process led to: High implementation costs; Long implementation cycle; Long cycle time in handling changes; High error...
Customer Engagement Platform for Printing Industry

Customer Engagement Platform for Printing Industry

Issue The printing industry is highly commoditized, with the key differentiators between declining and growing companies is ability to: Provide additional data related services and tools; Stay error free or be able to identify errors before mailing; Fast turnaround...
Online Ordering and Fulfillment for Distribution

Online Ordering and Fulfillment for Distribution

Issue In an online ordering environment, the typical issues are as follows: Real-time inventory status Shipping rules and cost calculation Accepting different payment methods Time to fulfill (order turnaround) Order status and delivery tracking Solution The custom...