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Remote Diagnostics for Medical Imaging Equipment

Remote Diagnostics for Medical Imaging Equipment

Issue An independent service organization’s business is to provide off-warranty service contracts for medical imaging equipment such and CT and MRI scanners.  They had 3 significant challenges: The original equipment manufacturers were expanding into this service...
Customer Visibility Portal

Customer Visibility Portal

The company provides equipment repair services to retail chains nationwide.  It utilizes several different applications for different departments involved in fulfilling jobs, which makes it different for customers to see the progress of their requests from end to end....
USPS Mail Tracking Application

USPS Mail Tracking Application

When the precise delivery time is important, the precision in delivery time estimation is critical. The direct mail client historically paid for tracking and delivery monitoring to a third party.  The solution implemented by our team brought the mail tracking and...
Data Processing and Reporting

Data Processing and Reporting

The company was providing the customer survey services to the major nation-wide telecommunication provider.  As part of the service agreement, the company had to monitor quality and performance metrics across all its customer service centers on multiple regional and...
Fulfillment and Sales Dashboard

Fulfillment and Sales Dashboard

The medical equipment service organization was well known as a provider or refurbished equipment and parts.  But it operated in the high demand environment when the service request had to be fulfilled within several hours from the request time.  And the biggest...