by Vadim Katsman | Apr 19, 2021
Remote Diagnostics for Medical Imaging Equipment Issue An independent service organization’s business is to provide off-warranty service contracts for medical imaging equipment such and CT and MRI scanners. They had 3 significant challenges: The original equipment...
by Vadim Katsman | Apr 17, 2021
Customer Visibility Portal The company provides equipment repair services to retail chains nationwide. It utilizes several different applications for different departments involved in fulfilling jobs, which makes it different for customers to see the progress of...
by Vadim Katsman | Apr 17, 2021
USPS Mail Tracking Application When the precise delivery time is important, the precision in delivery time estimation is critical. The direct mail client historically paid for tracking and delivery monitoring to a third party. The solution implemented by our team...
by Vadim Katsman | Apr 17, 2021
Data Processing and Reporting The company was providing the customer survey services to the major nation-wide telecommunication provider. As part of the service agreement, the company had to monitor quality and performance metrics across all its customer service...
by Vadim Katsman | Apr 17, 2021
Fulfillment and Sales Dashboard The medical equipment service organization was well known as a provider or refurbished equipment and parts. But it operated in the high demand environment when the service request had to be fulfilled within several hours from the...
