The company provides equipment repair services to retail chains nationwide. It utilizes several different applications for different departments involved in fulfilling jobs, which makes it different for customers to see the progress of their requests from end to end.
All major competitors of the company provide online portals allowing customers to monitor progress of their requests as well as dashboards with summaries of their activities and inventory.
Since the company tracks requests, dispatches, parts orders and parts inventory using different cloud and on-premises applications and databases, the primary effort of the solution was to cross-reference different documents related to the same request and display them in consistent customer facing format.
On the technical side, the solution included several web-based applications (customer facing and for internal administration) with direct access to databases and API-based access to cloud applications. Once collected, the data was organized in concise and easy to navigate responsive dashboard viewable on desktop screens and mobile devices.