When the precise delivery time is important, the precision in delivery time estimation is critical.
The direct mail client historically paid for tracking and delivery monitoring to a third party. The solution implemented by our team brought the mail tracking and monitoring capability in-house and allowed to implement printing job scheduling, which improved accuracy of delivery. Which in turn improved compliance with service level agreements the company had to maintain with its clients.
Providing granular (up to per individual zip code) reporting directly to clients and reducing payments to third parties were valuable benefits as well.