The medical equipment service organization was well known as a provider or refurbished equipment and parts. But it operated in the high demand environment when the service request had to be fulfilled within several hours from the request time. And the biggest challenge was not to overlook incoming requests.
The combination of automation processes with online dashboard interfaces allowed capturing 100% of equipment, parts and service requests. It created a visibility of all incoming orders and provided a full transparency how they were being fulfilled and the turnaround metrics were met.