Outsourced Call Center Integration
Issue
Call centers typically employ systems to handle inbound call flow, but they lack integration with the specifics of the business processes.
Solution
We worked with a several of our clients’ customers on their critical integration issues and developed systems for:
- Sales and post-sale support processes of big ticket goods;
- Ordering process for medical devices;
- Marketing efforts of international engineering company;
- Customer service for the national service organization;
- Billing and collection process for major consumer and business equipment manufacturers;
- Sales automation process in banking and manufacturing industries;
Impact
Better results from campaigns, longer retention of customers.