The platform supports B2B ordering and order fulfillment. It provides the complete service administration capabilities and end customer interface for inventory management, online and offline ordering, order fulfillment and shipping. It combines tools and features for internal account management personnel, for subscribing customers’ administrators and end users who are placing orders.
It is by-directionally integrated with the implemented warehouse and inventory management software package (ASCTrack) working with product and SKU management, getting real time inventory and monitoring and directing fulfillment activities.
The key feature of the solution is ability to service multiple tenants with tenant specific business rules and other customizations affecting product definitions, order limits, pricing, payment methods, reporting and ordering and approval workflows.
Among those features is the support for hierarchical relationships between business entities (clients), role-based security based on functional responsibilities of various groups of users, multi-dimensional management of customizations required for multi-tenant (multi-client) application.
The portal integrates with the automated order fulfillment process implemented by the organization, provides real-time connectivity with FedEx Web services, supports multiple payment gateways and works bi-directionally with the inventory management system (ASCTrack).