Solution

The purpose of the platform was to implement and maintain the configuration rules to publish print and digital assets from the configuration stage to production floor (including detail reporting on the configuration flow, production and assets delivery).

The underlying solution was responsible for managing retail SKUs, complex pricing logic (per region, per retail partner, per category of products etc.) and providing consolidated reporting across multiple business systems, business units of the organization, multiple deployments of the supply chain (worldwide) and multiple retail partners (including major retail chains).

The platform supports B2B ordering and fulfillment with complete service administration capabilities and end customer interface for inventory management, online and offline ordering, order fulfillment and shipping. It combines tools and features for internal personnel, for self-administration by clients and end users who are placing orders. Multi-tenant nature of the platform required implementing the flexible framework to manage business rules and customizations.

To support cloud-based expense management platform (Concur T&E), the organization had to implement the Web-based portal open for company employees across multiple regions. The portal allowed employees to manage their personal banking information required for expense reimbursement.

To supplement its expense management solution - Concur CTE - the global corporation had to implement an in-house capability for submitting reimbursement payments in each country where the corporation has affiliate offices. The company has adopted SWIFT payment protocol with ISO 20022 XML as a remittance format and had to work with several major banks in different regions of the world.

For external customers and internal personnel, the portal offers the direct access to monitor orders, oversee the fulfillment and communicate. Several key features of the portal were job progress dashboard, electronic communication and approval process workflows for digital assets (document proofing) and multi-level tracking of direct mail delivery (supporting compliance with service level agreements). The portal interfaced with several systems implemented within the organization.

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