Case Studies

An independent service organization offering service contracts for medical imaging equipment such and CT and MRI had 3 significant challenges: the original equipment manufacturers were expanding into this service offering; the success of service depends on proactive monitoring and diagnostics of the equipment; and they need to reduce their liability due to customer negligence.

Distribution business transformed system integration and visibility for more efficient fulfillment and better service, boosting customer retention and increasing revenue by 30%.

Printing business in highly commoditized industry enabled detailed monitoring, interactive customer support, and delivery reporting to enhance value with clients—helping to drive revenue growth from $10M to $70M.

Printing company revolutionized its operations with a data-driven printing process that reduced errors and cut implementation time and costs, an investment that enabled key customer growth and supported a series of mergers.

Ecommerce firm integrated UPS ConnectShip with an eCommerce platform’s shipping notification mechanism to improve order throughput, tracking accuracy, customer service and communication, and cash flow.

Call center focused on critical integration challenges to solve sales support, automation, and service—and improve campaign results and customer retention.

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